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Security rules

Safety rules and recommendations

  • It is obligatory to follow the ride and attraction rules at all times, as well as the indications of the lifeguards.
  • There is a first aid kit available.
  • You may not use the water-based facilities with garments that are not suitable for swimming. garments suitable for swimming may not, under any circumstances, have elements on the back (such as zippers).
  • The opening and closing hours of the park and the rides and attractions may vary for technical and/or operational reasons, as well as due to inclement weather.
  • The prices indicated on the list of general rates are the current prices in force, except for typographical errors. Discount coupons or promotions only apply to the general, full-day rates.
  • Children under 13 years of age must enter the park with, and be accompanied by, an adult over 18 years of age. In the case of users between 13 and 18 years of age, it is necessary for an adult to assume responsibility over them by completing the authorization form at the information office.
  • The park is not responsible for lost objects and/or objects that are not kept in the special security lockers.
  • While using the rides and attractions, we recommend you do not keep any items of value on you as they could get lost. This includes rings, watches, chains, etc.
  • Using the rides/attractions with any type of electronic device is not permitted. This includes cameras, mobile devices, etc.
  • Objects that are lost on the rides and attractions cannot be searched for by any customer nor by the lifeguard staff until the attraction/ride’s closure at normal closing time.
  • Any ticketing incidents for tickets purchased through external collaborators must be taken up with said external collaborator or company.
  • For safety reasons, use of the park’s pa system to locate someone is prohibited.
  • Some rides and attractions have height and/or weight restrictions. They may not be used by users who do not fall within the established limits.
  • Negligent use of the rides and attractions is prohibited. Aquapark is not responsible for users’ negligent use of the rides, attractions, and recreational swimming pools misuse may result in serious physical injury.
  • Aquapark reserves the right to remove any users who make negligent use of its facilities.
  • Press and media outlets that are accredited by Aquapark may access the attractions and rides directly with prior authorization and provided they wear their accreditation bracelet.
  • Access to the park implies acceptance of Aquapark general rules.